Collection and use of data
2. Success Retreatss can obtain personal data from you from a number of different sources:
When you search for or purchase Tours with Tour Operators through the Website.
When you make a reservation or book a Tour with a Tour Operator through our customer reservation team by telephone.
When you subscribe to the Success Retreats newsletter, participate in the Success Fitness & Sports Tours feedback, or submit for Success Retreats attention the ‘Contact Us’ form.
When you set up a ‘My Account’ page on our Website and enter your details (or those of your party) on to our Website (such as your name and the names of those in your party, your address, email, telephone number and details of Tours booked, saved searches, edit marketing/e-newsletter preferences, etc), for the purposes of administering your booking arrangements through the Website with Tour Operators. If you decide to send details of holidays searched against or booked with a friend through the ‘Send to Friend’ function on the Website, we may capture this information in order to send this information as requested by you. As part of the service that Success Retreats provide we will contact any registered users that have searched for and/or viewed tours but have not made a booking to ascertain whether there is anything that we can assist with or any questions that we can answer about these tours.
When you participate in the online chat facility on the Website, in order to keep track of transcripts from chat conversations.
3. In order to complete your booking with a Tour Operator having visited our Website, Success Retreats will need to collect information about you to pass on to the Tour Operator in order to provide you with the service you expect and the Tours you wish to book. This information may include, but is not limited to, details such as your name, your address, postcode, email address and telephone number. If you wish to book via the telephone, then in order to complete your booking with the Tour Operator then we will need to take this information from you in order to process the booking and may write this down in order to process this booking. When you make a reservation for someone else through Success Retreats, we will request personal information about that individual. You should obtain the consent of other individuals prior to providing us with their personal information.
4. Success Retreats may disclose your data to certain permitted third parties (including the Tour Operators), such as members of the Success Retreats group, Success Retreats' own professional advisers who are bound by confidentiality codes, and when Success Retreats is legally obliged to disclose your data.
5. By subscribing to the Success Retreats e-newsletter you consent to receive this from Success Retreats by email as well as details of other special offers from Success Retreats that Success Retreats thinks may be of interest to you. Success Retreats will never subscribe you to receive marketing from any third-party.
7. In order to complete your booking, Success Retreats will also need to collect information about you, and others included in your group, to pass to Tour Operators for the purposes of confirming your booking. This applies to any sensitive information that you give to us such as information relating to disabilities, dietary requirements and/or religious beliefs. This may involve the transfer of information outside the European Economic Area (“EEA”) and by providing Success Retreats with this information you provide your consent (and the consent of those included in your group) to transfer such information out of the EEA.
8. You have the right to ask Success Retreats not to process your personal data for marketing purposes. You also have the right to access information held about you by Success Retreats. Your right to access can be exercised in accordance with the General Data Protection Regulation, Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016., as amended from time to time.
9. Success Retreats operates in accordance with the General Data Protection Regulation, Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016., and any amendments thereto, and is notified to the Information Commissioner in accordance with Data Protection legislation and guidance.
You may at any time unsubscribe to our newsletters. Details of this can be found in our FAQs.
The General Data Protection Regulation (GDPR)
For any passengers booked to travel the Tour Operator that is running the tour is the Data Controller for your personal information, Success Retreats are processing your personal information on behalf of the Tour Operator. Details of the Tour Operators that Success Retreats work with can be found on our Tour Operators page. If you have booked a tour and wish to exercise your GDPR rights please contact directly the Tour Operator that you are booked to travel with.
If you have not booked to travel then Success Retreats are responsible for the safe-handling of your personal information and this data will not be shared with any third-party (other than as detailed in Clause 4 above).
If you have not booked a tour and wish to exercise your GDPR rights please contact Success Retreats by emailing firstname.lastname@example.org
Success Retreats will not request any personal information that is not required in order to fulfil your tour booking. Any personal information retained by Success Retreats is stored securely and is only accessible to those employed by Success Retreats, to select members of the Albatross Group Accounts and IT Departments and to relevant employees of Moriyama Limited who develop and maintain the Success Retreats website.
Success Retreats will not retain any personal information for a period longer than three years after you have travelled on a tour booked through Success Retreats.
If you change your contact details, please send an email with your new details to email@example.com If you need to modify or change your personal details after you have made a purchase with a Tour Operator via Website, please also notify the Tour Operator running the Tour as soon as possible.
If you have any questions or concerns about the information Success Retreats holds about you, you may email Success Retreats at firstname.lastname@example.org